Yes, but compatibility depends on the door type, thickness and construction. Before purchase, we check the door parameters and help choose a suitable model.

We recommend our professional installation so the lock works correctly and keeps all functions available.

No need to worry — most models include an emergency power or opening method. The exact option depends on the model.

Yes. Basic opening functions usually work without Wi-Fi. Wi-Fi is needed for additional features such as remote control.

Yes. Models with app control can grant access to other users, and some models support temporary PIN codes.

If the model supports this function, the app can show opening history and users.

Electronic locks use several layers of protection and can combine mechanical and electronic locking systems. The protection level depends on the specific model.

The locks run on independent batteries, so a home power outage usually does not affect their operation.

Battery life depends on the model, usage frequency and battery type. The lock warns you in advance when the charge is low.

Yes, the locks come with a warranty.

Leave a request on the website — we will check your door type and parameters, desired functions, and choose a suitable model.

Depending on the model, a lock may run on standard batteries or a built-in rechargeable battery. When selecting a lock, we recommend the best option based on the door model and operating conditions.

Most models warn you in advance when the charge is low. If the power is completely depleted, the lock can be opened with a mechanical key or powered temporarily via USB/Type-C, depending on the model.

Smart locks are designed for use in a range of temperature conditions. However, the permitted temperature range depends on the specific model. Before installation, we select a lock based on whether the door is located indoors or outdoors.

Smart locks have several layers of protection, including encryption and safeguards against password guessing and unauthorized access. Many models also have mechanical protection and an emergency opening method.

First, check the charge level of the batteries or rechargeable battery. If the issue is not related to the power supply, contact iLock — our specialist will diagnose the lock and determine the cause of the fault.

iLock locks come with a 2-year warranty.

All other models, including Philips and other brands, come with a 1-year warranty.

A warranty case is a lock malfunction caused by a manufacturing defect or faulty components, provided the operating instructions have been followed.

For example:

• the lock no longer recognises a fingerprint despite a working power supply;
• the electronic part of the lock does not work;
• the display, reader or another electronic component is faulty;
• the lock does not respond to its standard opening methods despite a working power supply;
• a mechanism malfunction has occurred due to a manufacturing defect.

The warranty does not cover faults resulting from:

• mechanical damage;
• improper use;
• unauthorised repair or modification of the lock;
• damage caused by water or other liquids, where the model is not designed for such conditions;
• damage after an impact, break-in or attempted forced entry;
• use of unsuitable batteries or rechargeable batteries;
• normal wear and tear of consumable parts.

Contact us and tell the manager about the issue. A specialist will carry out an initial diagnosis and arrange service if required. If the fault is recognised as a warranty case, repair or replacement will be performed under the warranty terms.